Today I was left incredibly humiliated and embarrassed by the staff a very large national chain of retailers, of whom I have been a loyal customer for many years.

I needed to pick up a new suit or smart jacket for work due to my old one becoming too big for me. As I had a free hour, I popped into the Outfit store in Swansea, I had seen some ones which I quite liked on their website and the store generally has god stock (and usually exceptional customer service).